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But with the Pro version it takes just 2 clicks and you get full support and a day money back guarantee :. By Yuki Huang. Here are zoom network troubleshooting most popular causes :.


Zoom network troubleshooting. Zoom: Your internet connection is unstable [Fixed]


If you’re experiencing stuttering, call dropouts, or otherwise poor call quality with Zoom, this guide can help you narrow down the root cause. By using a free network troubleshooting tool like PingPlotter , you can identify if the issues with your call quality are caused by a problem locally, an issue with your ISP, or with Zoom itself.

To troubleshoot your network connection to Zoom using this guide, you will need to download and install the latest version of PingPlotter. A day free trial is always available to help you get started. Zoom has a list of servers and their IP addresses. However, there is not currently an easy method of identifying which you are using for each call.

You can click on the links below to automatically launch a PingPlotter trace to the server you think is closest to you if the link does not open PingPlotter, you can also enter the IP address of the server into PingPlotter’s Target Bar.

If so, this is most likely the cause of your issue. You can quickly identify basic network issues by starting a PingPlotter trace to a reliable target such as Google.

If you see high latency or packet loss, your network issue may be broader than just Zoom. See our guide on solving common network problems to identify what might be the culprit. Using one of the targets above, start tracing to the Zoom server closest to you. While the trace runs in PingPlotter, start a call in Zoom.

If you experience any issues such as stuttering or freezes , check PingPlotter to see if you see any sudden spike in latency or packet loss. Make note of this and continue testing. There are many issues that could be affecting your Zoom call quality.

Here are some of the most common:. This result would show a bunch of solid red bars from the beginning of the route to the end. This is normally caused by poor WiFi access point placement or by too many networks broadcasting nearby apartment complexes are notorious for this.